- Overview
At Bespoke Gifting, we strive to provide high-quality, thoughtfully curated gift boxes and products. If you are not completely satisfied with your purchase, we are here to help.
By placing an order with Bespoke Gifting, you agree to the terms outlined in this Returns & Refund Policy. - Eligibility for Returns
You may request a return if:
The product received is damaged upon delivery.
The product received is defective.
The incorrect product was supplied.
The product differs substantially from the item ordered.
To be eligible for a return:
You must notify us within 48 hours of receiving your order.
The item must be unused and in its original condition.
The item must be returned in its original packaging where possible.
Proof of purchase must be provided. - Non-Returnable Items
Due to the nature of our products, the following items cannot be returned or refunded unless faulty, damaged, or supplied incorrectly:
Customised or personalised gift boxes.
Special-order items.
Perishable products, including food, snacks, chocolates, and beverages.
Gift cards or vouchers.
Items that have been opened, used, altered, or damaged after delivery. - Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
Contact us within 48 hours of delivery.
Provide your order number.
Submit clear photographs of:
The product received.
Any damage.
The packaging.
Once reviewed, Bespoke Gifting may offer:
A replacement product.
A replacement gift box.
A store credit.
A refund where appropriate. - Refunds
Approved refunds will be processed via EFT to the original account used for payment.
Refunds may be granted where:
An item is unavailable and no suitable replacement is accepted.
A damaged or defective product cannot be replaced.
An incorrect item was supplied and cannot be corrected.
Refund processing may take 5–10 business days after approval. - Return Shipping Costs
Where a return is approved due to:
Damage during delivery.
A defective item.
An incorrect order supplied by Bespoke Gifting.
Bespoke Gifting will cover reasonable return shipping costs.
Where a return is requested for reasons not related to our error, return shipping costs will be the responsibility of the customer. - Cancellations
Orders may be cancelled before preparation or dispatch begins.
Once an order has been prepared, customised, packaged, or dispatched, cancellation requests may not be possible.
If a cancellation is approved, any applicable banking, courier, or processing costs may be deducted from the refund amount. - Limitation of Liability
Bespoke Gifting shall not be liable for:
Minor variations in packaging, colours, or presentation.
Delays caused by courier companies.
Damage resulting from misuse of products after delivery.
Incorrect delivery information provided by the customer. - Contact Us
For returns, refunds, or order-related enquiries, please contact:
Bespoke Gifting
Website: www.bespokegifting.co.za
Email: info@bespokegifting.co.za
WhatsApp: 081 528 1219
We aim to respond to all returns and refund enquiries within 2 business days.
Contact Us
Pietermaritzburg, South Africa
WhatsApp : 081 528 1219
Email – hello@bespokegifting.co.za
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