Privacy Policy

At Bespoke Gifting, we are commited to protecting your privacy and ensuring that your personal information is collected and used responsibly in accordance with applicable South African privacy laws.

1. Introduction
   This Privacy Policy explains how Bespoke Gifting collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.
   By using our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
   We may collect the following information:
   Personal Information
   Full name
   Email address
   Phone number
   Delivery address
   Billing address
   Company name (where applicable)
   Order Information
   Products purchased
   Order history
   Payment confirmation details
   Website Information
   IP address
   Browser type
   Device information
   Pages visited
   Cookies and analytics data
3. How We Use Your Information
   We use your information to:
   Process and fulfill orders
   Arrange deliveries
   Respond to enquiries
   Provide customer support
   Improve our website and services
   Send order confirmations and updates
   Comply with legal obligations
   Prevent fraud and unauthorized transactions
4. Payment Information
   Bespoke Gifting does not store or have access to your full payment card details.
   Payments are processed securely through trusted third-party payment providers who are responsible for safeguarding payment information.
5. Sharing of Information
   We do not sell, rent, or trade your personal information.
   We may share information with:
   Delivery and courier partners
   Payment service providers
   Website hosting and technical service providers
   Regulatory authorities where required by law
   All third parties are expected to protect your information appropriately.
6. Cookies
   Our website may use cookies to:
   Improve website functionality
   Remember user preferences
   Analyse website traffic
   Improve user experience
   You may disable cookies through your browser settings, although some website features may not function correctly.
7. Data Security
   We implement reasonable technical and organisational measures to protect your personal information from:
   Unauthorised access
   Loss
   Misuse
   Disclosure
   Alteration
   Destruction
   While we strive to protect your information, no internet transmission can be guaranteed as completely secure.
8. Your Rights
   Subject to applicable law, you may have the right to:
   Access your personal information
   Request correction of inaccurate information
   Request deletion of information where legally permissible
   Object to certain processing activities
   Withdraw consent where consent is relied upon
   To exercise these rights, please contact us using the details below.
9. Retention of Information
   We retain personal information only for as long as reasonably necessary to:
   Fulfill orders
   Provide customer support
   Meet legal, accounting, and tax obligations
   Resolve disputes
10. Third-Party Links
    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Children’s Privacy
    Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
    We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised update date.
13. Contact Us
    If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
    Bespoke Gifting
    Website: www.bespokegifting.co.za⁠
    Email: info@bespokegifting.co.za
    WhatsApp: 081 528 1219